Having a serious problem with https://www.bitrue.com/

Bitrue is using coercive tactics to force having a number for an account.
There is no number required to start an account.

There is no number required do some transactions.

A mistake has been made with a purchase of 100 xlm for XRP.

The mistake was filling in a memo incorrect, nothing more, instead of a number, the name bitrue was inserted where memo is.

With the transaction 100 xlm never got to XRP, 100 xlm is missing.

Contacting bitrue and bitrue has said if you give a phone number we can help you get the 100 xlm back.
These are coercive tactics, unlawful actions.

Forcing a phone number is criminal, not everyone uses a phone number or has a phone number.

To write in an email "WE CAN HELP YOU IF you give us a phone number" is not a good thing.

Bitrue is not asking to call or speak to someone.

There is no other disagreement.

Is Bitrue being honest?

What if this was a lot of money?

NOOOOOOOOOOOO do not give your number. No one needs a phone number on social media.

Fight them and threaten to report them, do no phone number at all.

The reason I did not join frank speech is because they required a phone number. Everyone has to STOP putting phone numbers into these accounts. You play into their hands when you do. And then complain when you are tracked.

STOP it 100%, no one needs to put a phone number anywhere on social media, it's used to target you.