If you call The White House 202-456-1111 - the recording will tell you the WH is closed. If you call the Switchboard 202-456-1414, you will eventually get a real person. Not a very informed and knowledgable person, but a real human being, nonetheless. No, I didn't ask him why the lights have been out or where the roof snipers are.... I just asked for the turn around time on response to the Contact Us page on the website.