The Advantages & Disadvantages of Using Chatbots for Customer Support

A well-implemented chatbot can really change how brands connect with their customers. Thanks to their speedy response times and round-the-clock availability, chatbots have become essential for businesses. On the flip side, like any technology, they come with their own set of advantages and drawbacks.

For those in Bangalore aiming to leverage chatbots in real marketing campaigns, the digital marketing courses in Bangalore at Digital Academy 360 offer hands-on guidance on both their applications and challenges.

In 2025, chatbots will be deeply ingrained in customer support systems. As per a study from Zendesk, 70% of customer experience (CX) executives feel that chatbot technology is developing in such a way that they are becoming efficient innovators of personalized customer journeys.

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