AirAsia Wheelchair Assistance is a dedicated service that ensures passengers with reduced mobility experience a safe, comfortable, and stress-free journey. Designed to support travelers from check-in to arrival, the service includes assistance with ticketing, airport navigation, baggage handling, flight information, and customer care. Passengers can request wheelchair assistance during the booking process or by contacting AirAsia’s customer support team at least four hours before departure. Once at the airport, trained staff provide personalized help at check-in counters, guide passengers through security and immigration, and ensure priority boarding for a smooth and dignified experience.
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