Dukaan CEO fires 90% of support staff in favor of AI chatbot
Suumit Shah, CEO of startup Dukaan, said it was "absolutely" necessary to fire 90% of his support team because an AI chatbot outperformed them.
https://nypost.com/2023/07/13/dukaan-ceo-fires-90-of-support-staff-in-favor-of-ai-chatbot/